Refund Policy

Last updated: July 25, 2026

1. Overview

At CopZon, we want you to be satisfied with our Service. This Refund Policy explains the circumstances under which you may be eligible for a refund, the process for requesting one, and how refunds are handled. This policy applies to all paid subscriptions purchased through our website. By subscribing to a paid plan, you acknowledge that you have read and understand this Refund Policy.

2. General Refund Eligibility

Refund requests are evaluated on a case-by-case basis. A refund may be granted in the following circumstances:

  • Duplicate charges: if you were inadvertently charged multiple times for the same subscription in a single billing period.
  • Service unavailability: if the core listing generation functionality is unavailable (not due to scheduled maintenance or circumstances beyond our reasonable control) for a continuous period of 48 hours or more during your active subscription.
  • Unauthorized transactions: if a charge was made to your payment method without your authorization and you report it to us within 14 days.
  • Billing error: if we incorrectly charged you an amount different from the advertised price at the time of your purchase.

3. What Is Not Eligible for a Refund

The following are generally not eligible for refunds:

  • Change of mind or no longer needing the Service after purchase.
  • Dissatisfaction with AI-generated listing quality, unless the Service materially fails to perform as described.
  • Failure to cancel a subscription before the next billing cycle. You can cancel at any time from your account settings.
  • Inability to use the Service due to your own technical issues, internet connectivity problems, or device incompatibility.
  • Violation of our Terms of Service resulting in account suspension or termination.
  • Unused time remaining in a billing period after a voluntary cancellation (your access continues until the end of the paid period).
  • Fees charged by third parties, such as your bank, payment provider, or currency conversion fees.

4. Free Plan

Our free plan requires no payment information and incurs no charges. No refund is applicable to free plan usage. If you upgrade from a free plan to a paid subscription, the general refund terms in Section 2 apply.

5. How to Request a Refund

To request a refund, follow these steps:

  • Step 1: Send an email to [email protected] with the subject line: “Refund Request — [Your Account Email]”.
  • Step 2: In your email, include:
    • The email address associated with your CopZon account.
    • The date and amount of the charge you are disputing.
    • A detailed explanation of why you believe you are entitled to a refund, with reference to the applicable eligibility criterion in Section 2.
    • Any supporting evidence (e.g., duplicate charge screenshots, error messages encountered).
  • Step 3: We will acknowledge your request within 2 business days and provide a resolution within 10 business days.

6. Review Process

All refund requests are reviewed by our team. During the review, we may:

  • Request additional information or documentation to verify your claim.
  • Review your account activity, usage logs, and transaction history.
  • Contact our payment processor (Stripe) to verify charge details.

We aim to resolve all refund requests within 10 business days of receiving all necessary information. You will be notified of the outcome by email.

7. Approved Refunds

If your refund is approved:

  • The refund will be processed to the original payment method used for the purchase.
  • Processing time depends on your payment provider and typically takes 5–10 business days for the funds to appear in your account.
  • If the original payment method is no longer valid, we will work with you to arrange an alternative refund method.
  • A refund may be partial (e.g., pro-rated for the unused portion of an annual subscription, or for a specific duplicate charge).
  • Where a refund is issued, your subscription will revert to a free plan or be cancelled, depending on the nature of the refund.

8. Denied Refunds

If your refund request is denied, we will provide a clear explanation of the reason. If you believe the decision was made in error, you may reply to the denial email with additional supporting information, and we will reconsider your case once within 14 days.

9. Chargebacks

If you believe a charge on your account is unauthorized or erroneous, we encourage you to contact us first at [email protected] before initiating a chargeback with your bank or credit card provider. We are committed to resolving billing disputes quickly and fairly. Filing a chargeback without first attempting to resolve the issue with us may result in immediate account suspension.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If changes are material, we will notify you via email. Changes apply only to purchases made after the updated policy takes effect.

11. Contact Us

If you have questions about this Refund Policy or need to request a refund, please contact us:

We typically respond to all refund-related inquiries within 48 hours.